Employee Tech Support Request

TECH SUPPORT

Our preferred method of requesting tech support is by completing a Tech Support Request. For pressing matters, you can call our Tech Support Line at extension 5997. See below if you are experiencing issues with online curriculum or programs.

ONLINE CURRICULUM

The Information Services Department only supports the rostering and access to our digital curriculum and programs. If you have any issues with the use of online curriculum, please contact the following person in Educational Support Services. If you are having issues with Frontline (absence reporting), please contact the switchboard.

Textbook Online Support
Platform/Program	Support Person
ELA - Wonders & Maravillas (K-5)	Site Instructional Coach
ELA - StudySync (6-8)	Estelle Hong [email protected]
Social Studies - Savvas-MyWorld Interactive (6-8)	Estelle Hong [email protected]
Math - Savvas-enVision (K-5)	Site Instructional Coach
Math - HMH GoMath! (6-8)	Sero Hyun [email protected]
Science - Inspire (K-5)	Site Instructional Coach
Science - TCI (6-8)	Sero Hyun [email protected]
Online Program Support
Aeries Gradebook	Site Instructional Coach
Ellevation	Andrea Roman [email protected]
EnlightenAI	Estelle Hong [email protected]
Frontline (absence reporting)	Switchboard (ext.5900) [email protected]
Frontline (data management)	Rebecca Mayernik [email protected]
GoGuardian	Site Instructional Coach
i-Ready	Rebecca Mayernik [email protected]
Google Workspace (Docs, Forms, Sheet, Slides, etc.) & Google Classroom	Site Instructional Coach
Newsela	Estelle Hong [email protected]
ParentSquare	Submit a Tech Support Request
Read 180 (6-8) & English 3D (6-8)	Estelle Hong [email protected]
Renaissance DnA/Illuminate	Sero Hyun [email protected]
SeeSaw	Site Instructional Coach

Please click here to submit a Tech Support Request to Information Services

IMPORTANT: By submitting a Tech Support Request, you are agreeing to have an Information Services technician log onto your computer as soon as they are available. When the technician accesses your computer, they will open a chat box to identify themselves and begin providing support. This process will allow our technicians to provide the quickest support possible.