Employee Tech Support Request

TECH SUPPORT

Our preferred method of requesting tech support is by completing a Tech Support Request. For pressing matters, you can call our Tech Support Line at extension 5997. See below if you are experiencing issues with online curriculum or programs.

ONLINE CURRICULUM

The Information Services Department only supports the rostering and access to our digital curriculum and programs. If you have any issues with the use of online curriculum, please contact the following person in Educational Support Services. If you are having issues with Frontline (absence reporting), please contact the switchboard.

Textbook Online Support
Platform/Program	Support Person
Wonders	TBD
StudySync	TBD
HMH Go Math! (6-8)	Sero Hyun (ext. 5926) [email protected]
Savvas-Envision Math (K-5)	TBD
Savvas-MyWorld Interactive (6-8)	TBD
TCI-Science	TBD
Online Program Support
Frontline (absence reporting)	Switchboard (ext.5900) [email protected]
Frontline (data management)	TBD
Ellevation	Andrea Roman (ext. 5943) [email protected]
Google Workspace (Docs, Forms, Sheet, Slides, etc.) & Google Classroom	TBD
Renaissance DnA/Illuminate	Sero Hyun (ext. 5926) [email protected]
i-Ready	Rebecca Mayernik (ext. 5928) [email protected]
Newsela	TBD
Read 180 (6-8), English 3D (6-8), Avancemos (6-8)	TBD
SeeSaw	TBD
Engage NY	Sero Hyun (ext. 5926) [email protected]
GoGuardian	TBD

Please click here to submit a Tech Support Request to Information Services

IMPORTANT: By submitting a Tech Support Request, you are agreeing to have an Information Services technician log onto your computer as soon as they are available. When the technician accesses your computer, they will open a chat box to identify themselves and begin providing support. This process will allow our technicians to provide the quickest support possible.