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Tech FAQs

How do I connect my District computer to a network printer?

 
You can connect either your District Windows computer or District Mac to a network printer. The process is different depending on what kind of computer you have. Below is documentation for each operating system:
 

I'm having problems with Aeries. How do I get help?

 
Ginny Creger is our Student Information System Supervisor and provides support for Aeries. Please email her with any questions. Her email is gcreger@ewcsd.org.
 

I noticed a few different wireless networks at our school. Which one should I use?

 
We have set up three primary wireless networks in our District. Each one has a particular use.
  • EWCSD is our primary wireless network. This network supports District-issued computers only and provides access to our network resources such as printers and network storage.
  • EWCSD_GST is our guest wireless network. This network supports computers not issued by the District and only provides Internet access.
  • EWCSD_MOB is our mobile wireless network. This network supports our Chromebooks for classroom use and especially SBAC testing.

Please email techsupport@ewcsd.org for more information about our wireless networks.
 

What should I do if I suspect my computer is infected with a virus?

 
A virus on your computer can potentially infect our network and cause catastrophic damage. If you suspect a virus has infected your computer, please to the following:
  • Immediately power down your computer
  • On another computer, submit a Tech Support Request at: techsupport.ewcsd.org
 

Can I borrow spare equipment (laptops, document cameras, projectors) when I send my equipment into the Tech Department for servicing?

 
The Tech Department has very limited supplies. When you submit your Tech Support Request, please do not hesitate to ask if loaner equipment is available. Our technicians will check our department's supplies and let you know if anything is available.
 

What should I do if someone wants to donate a computer to my school or classroom?

 
Potentially donated computers must meet certain minimum standards and be donated to the District. In order to perform safely and properly on our District's network the donated computer must meet the following standards:
  • In complete working order
  • 1 GHz or faster processor
  • At least 2 GB RAM
  • At least 50 GB hard drive
  • USB ports
  • 10/100 network (Ethernet) card or comparable wireless card
  • Successfully runs Windows 7 or above
  • All system and driver software
 
If you are not sure if the computer meets the minimum standards, please send it into the Tech Department for evaluation.

In order to receive the donated computer, the Tech Department must also receive confirmation from you that the computer will only be used within the District.
 

Can I use my Netflix account in class to stream documentaries for edcuational purposes?


Unfortunately, Netflix does not allow public streaming of any content. Doing so is a violation of the Netflix End User’s License Agreement. In the “Limitations On Use” section, the Agreement states:

"The Netflix service, and any content viewed through our service, are for your personal and non-commercial use only."

Also, the Netflix Software License Agreement states:

"The Software is only for your own personal, non-commercial use and not for use in the operation of a business or service bureau, for profit or for the benefit of any other person or entity."

In addition, both our Board pollcy and the Technology Use Policy (signed by every employee) prohibits the use of Netflix due to copyright issues and the intense bandwidth used by this streaming service.