1. Using the Handset

To place and answer calls with the handset, simply lift the handset. To change from handset to speakerphone, press SPEAKER and hang up the handset.

2. Using the Speakerphone

To place and answer calls using the speakerphone, press SPEAKER. You can use the speakerphone with all Cisco IP Phone features. To change from speakerphone to handset, lift the handset.

3. Adjusting the Handset & Speakerphone Volume

Step 1   To increase or decrease the volume of your handset, headset, or speakerphone, press the up or down volume button. The volume buttons adjust the volume for the currently active voice receiver.
Step 2   To save the volume setting for future calls, press the Save soft key.

4. Adjusting the Height of the Footstand

Push in the foot stand adjustment knob on the right side of the phone. With the button depressed, adjust the height of the phone. Release the foot stand knob.

5. Adjusting the Ringer Volume

Step 1   Press the volume key to hear a sample ring. 
Step 2   While the ring plays, press the up or down volume key to adjust the volume to the desired level.
Step 3   To save the ring volume setting, press the Save soft key.

6. Changing the Ringer Sound

Step 1   Press the settings  button. 
Step 2   Select Ring Type from the Settings menu.  Press the Select soft key.
Step 3   Select Default Ring and press the Select soft key.
Step 4   To scroll through the list of ring types, press the scroll key. Press the Play soft key to hear the selected ring type.
Step 5   When you find the ring you want, press Select and then press the OK soft key.
Step 6   Press the Exit soft key twice to save your selection and exit the Settings menu.

7. Changing the LCD Contrast

To improve the readability of the LCD, change the amount of contrast:

Step 1 Press the settings  button. 
Step 2   Select Contrast from the Settings   menu and press the Select soft key.
Step 3   Press the Up or Down soft keys or the volume keys to set the desired intensity of the display.
Step 4   Press the OK soft key to accept your changes.
Step 5   To save this contrast setting, press the Save soft key and exit the Settings  menu.

8. Placing a Call Using a Telephone Number

You can place a call with the Cisco IP Phone in any of the following ways:

• Lift the handset and dial the number. 
• Press the NewCall soft key and dial the number. 
• To use the speakerphone, press SPEAKER and dial the number. 
• Enter a phone number and select the Dial soft key.
• If you have a speed dial list, you can select the speed dial number and select the AbbrDial soft key.

9. Placing a Call Within EWCSD

To place an internal call, dial the 4-digit extension.

10. Answering a Call

You can answer a call using the handset, headset, or speakerphone.

• To use the handset, lift the handset. 
• To use the speakerphone, press the Answer soft key or the SPEAKER  button.

11. Call Waiting

The Cisco IP Phone allows you to answer an incoming call while on another line.  

Step 1 During an active call you will hear a beep signaling an incoming call. The incoming call will be viewable on your phone screen.  You may choose not to answer the call and allow it to roll over to voicemail. 
Step 2 Press the Answer soft key and your 1st line will automatically be placed on hold.
Step 3 After completing the call press Resume and you will be connected to the 1st line. 
Note:   You may toggle between the two lines by using your up & down scroll button highlighting each call and pressing Resume.  

12. Ending a Call

To end a call:

• If using the handset, hang up the handset or press the EndCall soft key. 
• If using the headset, press the EndCall soft key. This method also works for all speaker modes. 
• If using the speakerphone, press SPEAKER .

13. Muting a Call

• To mute a call, press MUTE .  
• To disengage mute, press MUTE again.

14. Placing a Call on Hold

While on a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. You can answer other calls while a call is on hold.

• To place a call on hold, press the Hold soft key. 
• To return to the call, press the Resume soft key. If multiple calls are on hold, use the scroll key to select the desired call before you press Resume. 
• If multiple calls on multiple lines are on hold, press the line button for the line to which you want to switch and use the scroll keys to select the desired call before you press Resume.

15. Transferring a Call

To transfer a call to another phone:

Step 1   During a call, press the Trnsfer soft key. This places the call on hold. 
Step 2   Dial the number to which you want to transfer the call.
Step 3   When it rings on the other end, press Trnsfer again, or when the party answers, announce the call and press Trnsfer.  This will automatically disconnect you from the call. If the party refuses the call, press the Resume soft key to return to the original call.

16. Redialing the Last Number Dialed

To redial the most recently dialed number, lift the handset and press the Redial soft key. Alternatively, you can simply press Redial to activate the speakerphone or headset.
To redial the most recently dialed number from a line other than your primary line, select the desired line button and then press Redial.

17. Viewing or Dialing Received and Placed Calls

The Cisco IP Phone 7960 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.

Step 1   Press the directories  button. 
Step 2   Use the scroll key to select the desired call history option: Missed Calls, Received Calls, Placed Calls.
Step 3   Press the Select soft key to display the call history list.
Step 4   If desired, press the Dial soft key to speed dial a number from the call history list.  You can also pick up the handset or press the speaker button and the number will be dialed.
*You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside, long-distance caller, you might need to add the digits "91" to the front of the number.
Step 5   When you are finished, press the Exit soft key twice to exit the Directory menu.

18. Using Call Forwarding

The Cisco IP Phone 7960 includes call forwarding, which allows you to redirect calls made to your telephone to another phone. This is useful if you know you will be away from your desk for several days, for example, on a business trip or a vacation. The Cisco IP Phone enables you to forward all incoming calls to another number. You can forward all calls to an IP phone or non-IP phone.

Step 1   Press the CFwdAll soft key. You should hear two beeps. 
Step 2   Enter the number to which you want to forward all your calls. A flashing right arrow appears in the upper-right corner of the LCD, indicating that all calls are being forwarded. The LCD also displays a message with the number to which your calls are being forwarded.  If you want to forward your calls to voicemail, press the CFwdAll soft key and press the messages  button.
 
Note   Be sure to enter the number with “9+1+area code+number if you are forwarding to an external number (if this option is available to you).
 
To cancel forwarding of all calls, press the CFwdAll soft key. You should hear two beeps and see that the flashing arrow no longer displays in the upper-right corner of the LCD, indicating that call forwarding is not active. 

19. Parking a Call

The Cisco IP Phone allows you to store or "park" a call at a specified number and then use any other phone in the Cisco CallManager system (for example, a phone in someone else's office or in a conference room) to retrieve the call. Call Park numbers are configured by your system administrator. 
 
Step 1   During an active call, press the more soft key until you see the Park tab. 
Step 2   Press Park. The display shows the number to which the call is parked.
Step 3   Make a note of the Call Park number and then hang up. The call is now parked at that number, allowing you to retrieve it from another phone.
Step 4   To retrieve the parked call from any phone in the Cisco CallManager system, dial the Call Park number at which the call was parked.
 
Note   You have a limited amount of time to retrieve the parked call before it disconnects. 

20. Call Pickup

The Cisco IP Phone allows you to answer a call that comes in on a telephone extension other than your own.  When you hear an incoming call ringing on another phone, you can redirect the call to your phone using the call pickup features.
 
Call Pickup and GroupPickup are optional features configured by the system administrator and your phone does not support these by default. You will be notified if you are placed in a Pickup group.
 
There are two types of call pickup available on the Cisco IP Phone:

• Call Pickup – pick up incoming calls within your own group. The appropriate call pickup number is dialed automatically when you choose this feature.
• Group Call Pickup – pick up incoming calls within your own group or in other groups. You must know and dial the appropriated call pickup group number when using this feature.

21. Picking up Calls in Your Group

Call Pickup allows you to pick up incoming calls within your own group. When you activate Call Pickup, it automatically dials the calls group number associated with the line you selected on your phone. If there is a call coming in on another telephone number in that same group, the call immediately begins ringing on your line. If there is more than one incoming call in the pickup group, then you receive the first unanswered call.  If there is no unanswered call in the group when you activate Call Pickup, your phone is placed back on hook.

Step 1 Press the line button and the more soft key.
Step 2 Press the PickUp soft key.
Step 3 Answer the incoming call that is redirected to your phone.

22. Picking Up Calls Outside Your Group

Group Call Pickup allows you to pick up incoming calls within your own group or in other groups. You must dial the appropriate call pickup group number when using this feature.
If there is a call coming in on another telephone number in the call pickup group you dialed, that call immediately begins ringing on your line. If there is more than one incoming call in the pickup group, then you receive the first unanswered call. If there is no unanswered call in the group, or if you dial an invalid call pickup group number, you receive a fast busy tone.

Step 1 Press the line button.
Step 2 Press GPickUp soft key.
Step 3 Dial the desired call pickup group number.
Step 4 Answer the incoming call that is redirected to your phone.
Step 5 To dial a different call pickup group number, hang up and begin again.

23. Conference Calls

The Cisco IP Phone supports conference calls, enabling you to conference with seven (7) calling parties. 

24. To Turn a Call into a Conference Call:

• During a call, press the more soft key and then the Confrn soft key. This will automatically select a new line and place the other party on hold. 
• Place a call to another number.
• When the call connects, press Confrn again to add this party to the conference call.
You can repeat these steps to add parties to the conference call.

25. Conference Call Tips:

• To end a conference call, all but one party must hang up. 
• Once the conference call initiator disconnects, no additional parties can be added. 
• To place a conference call on hold, press the Hold soft key. The other parties can talk among themselves but they cannot hear you. 
• Keep in mind when you put a call on hold, a beeping tone automatically generates every few seconds. To avoid disrupting the other callers, consider muting the call instead. To mute the call, press the MUTE button.
• To place a conference call on speakerphone, press SPEAKER. Press MUTE to mute the speakerphone. The conference parties cannot hear you but you can hear them. 
• If you are using the Cisco CallManager version of the phone, press the Trnsfer soft key to transfer a conference call to another person. Dial the number to which you want to transfer the call and then press Trnsfer again. All parties will be transferred.

26. Meet Me Conferences

• Submit a Service Request for a meet me conference number.
• Share the number with all of the conference members.
• To initiate the conference lift the handset and press the more soft key. Press the MeetMe soft key and enter the number you were provided.
• The members will be able to connect using the number you provided to them. You will hear a beep as each participant enters the conference. Only the conference initiator is required to press the Meet me soft key.

27. Call Back

Notifies you that a previously dialed on-campus number (with a busy tone) is now available.
• When you receive a busy tone, press the CallBack soft key.
• The phone will indicate that Call Back has been initiated against the extension just called. You are now free to make any other call.
• Once the far end goes idle your set will play a special ring tone to let you know that the extension has become available, and a new Dial soft key will be displayed. Press it and it will redial the original number for you.

28. Accessing Online Help

Press the ? button, then press any key to display help for that key.